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To effectively implement MIADP subprojects, each participating LGU must establish a Grievance Redress Mechanism (GRM) in their respective areas. This mechanism will address all grievances related to implementation and related project program activities fraud & corruption under the auspices of the LGU, IPS, and IPO, following the World Bank ESS (ESMF-ESS2, paragraph 21, p. 10; ESS5, paragraph 19, p. 11; ESS7, paragraph 34, p. 14; and ESS10, paragraph 26, p. 8). The Project Support Office (PSO), Regional Project Coordinating Offices (RPCOs), and implementing LGUs are responsible for ensuring public awareness of the GRM through campaigns, training, capacity building, posting GRM information, and establishing grievance redress mechanisms at the field level.
The project shall adhere to the principles of transparency and participatory engagement, ensuring that “any person with feedback or complaints regarding the red flag performance or activities of the project during the pre-implementation, implementation, and operation phases shall have access to the GRM.”
Several activities are required for the successful implementation of MIADP GRM are the following:
1. Receiving and processing, grievances redress related to project implementation
2. Complying with the grievance redress formats and registering complaints of the project
3. Standardizing the reporting of GRM activities from LPMIU, RPCO & PSO
